Privacy Policy

Effective Date: June 1, 2026

Last Updated: June 1, 2026

NexaVault respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal

information when you use our website, marketplace, seller tools, buyer tools, payment features, support services, and

related services.

1. Information We Collect

We may collect account information such as name, username, email address, phone number, password, country, profile

details, account settings, and verification status.

We may collect seller information such as seller profile details, business information, payout details, tax information,

seller verification documents, identity verification data, address, phone number, and seller performance information.

We may collect transaction information such as orders, purchases, sales, listings, prices, delivery status, refund

requests, disputes, payout status, fees, messages, and support activity.

We may collect payment-related information such as payment status, billing details, payment method type, fraud signals,

chargeback information, and payout information. Full card details are usually handled by third-party payment providers.

We may collect communications such as buyer-seller messages, support messages, dispute evidence, emails, chat logs,

attachments, and other communications sent through NexaVault.

We may collect device and usage information such as IP address, browser type, device type, operating system, referral

source, page views, clicks, session activity, approximate location, security logs, and fraud prevention signals.

We may use cookies, pixels, analytics tools, session identifiers, and similar technologies.

2. How We Use Information

We may use information to:

• Create and manage accounts.

• Process orders, payments, refunds, and payouts.

• Verify buyers and sellers.

• Prevent fraud, scams, chargebacks, and abuse.

• Provide customer support.

• Resolve disputes.

• Improve website performance and marketplace features.

• Send account, order, security, and policy notifications.

• Send marketing messages where permitted.

• Enforce Terms, policies, and marketplace rules.

• Comply with legal, tax, accounting, security, and regulatory obligations.

3. How We Share Information

We may share information with:

• Payment processors.

• Payout providers.

• Identity verification providers.

• Fraud prevention and security providers.

• Hosting and cloud service providers.

• Analytics and customer support providers.

• Legal, tax, accounting, or compliance advisors.

• Government authorities when required by law.

• Buyers and sellers when necessary to complete an order.

4. Cookies

NexaVault uses cookies and similar technologies for login, security, preferences, analytics, fraud detection, and

marketing. You can manage cookies through your browser settings.

5. Data Retention

We keep personal information as long as necessary for marketplace operations, legal compliance, tax records, fraud

prevention, dispute resolution, chargeback defense, security, and business records.

6. Security

We use reasonable technical and organizational measures to protect personal information. No online service is

completely secure, and users are responsible for keeping login details safe.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of your

personal information.

Privacy requests may be sent to: [email protected]

We may verify your identity before processing a request.

8. Children's Privacy

NexaVault is not intended for children or users below the required age stated in our Terms of Service. We do not

knowingly collect personal information from children.

9. International Users

Your information may be processed in countries other than your country of residence. By using NexaVault, you

understand that information may be transferred and processed internationally where permitted by law.