Dispute Resolution Policy

Effective Date: June 1, 2026

NexaVault provides a dispute process to help buyers and sellers resolve order issues.

1. When a Dispute May Be Opened

A dispute may be opened if:

• The product was not delivered.

• The product was incomplete.

• The product was significantly different from the listing.

• The seller is unresponsive.

• The buyer claims delivery proof is invalid.

• The seller claims the buyer is making a false claim.

• The order involves suspected fraud or abuse.

2. Evidence NexaVault May Review

NexaVault may review:

• Listing details.

• Order details.

• Buyer-seller messages.

• Delivery proof.

• Screenshots or recordings.

• Login or access records.

• Payment and fraud signals.

• Buyer and seller history.

• Support conversations.

• Other relevant information.

3. Buyer Responsibilities During Disputes

Buyers must explain the issue clearly, provide evidence, respond to support requests, and avoid false or misleading

claims.

4. Seller Responsibilities During Disputes

Sellers must provide delivery proof, respond to the dispute, explain their position, and cooperate with NexaVault's review.

5. Possible Outcomes

NexaVault may:

• Approve a full refund.

• Approve a partial refund.

• Release payment to the seller.

• Cancel the order.

• Require additional delivery.

• Restrict a buyer or seller account.

• Remove a listing.

• Take other marketplace action.

6. Final Decision

NexaVault may make a final decision based on available evidence, marketplace rules, fraud risk, buyer history, seller

history, and payment provider requirements.