Chargeback Policy

Effective Date: June 1, 2026

A chargeback occurs when a buyer disputes a payment through a bank, card issuer, or payment provider.

1. Contact Support First

Users should contact NexaVault support before filing a chargeback. Many order issues can be resolved through

NexaVault's dispute process.

2. False or Abusive Chargebacks

False, abusive, or fraudulent chargebacks may result in:

• Account suspension.

• Loss of buyer protection.

• Order restrictions.

• Recovery of funds.

• Seller payout holds.

• Legal or collection action where permitted.

3. Evidence Review

NexaVault may provide order evidence to payment providers, including:

• Order details.

• Delivery proof.

• Messages.

• Buyer confirmation.

• Login or access evidence.

• IP and device data.

• Fraud signals.

• Support history.

4. Seller Impact

Seller funds may be held or reversed when a chargeback occurs. Sellers may be required to provide delivery evidence.